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Privacy & Policies

At Manaaki Pathways, your trust matters. We’re committed to protecting your privacy, listening to your feedback, and providing services with respect, care, and integrity. This page outlines our key policies to help you understand your rights and our responsibilities.

 

 

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1. Privacy Policy

 

 

We are committed to protecting your personal information and complying with the Australian Privacy Principles (APPs) and NDIS Practice Standards.

 

What we collect:

We may collect personal details such as your name, contact information, support needs, and health-related information — only when relevant to providing safe, quality care.

 

How we use it:

Your information is used to:

 

  • Deliver and coordinate supports

  • Communicate with you or your nominated representatives

  • Meet our legal and regulatory obligations

 

 

How we store it:

Your data is stored securely, and only authorised staff have access. We take all reasonable steps to protect your information from misuse, loss, or unauthorised access.

 

Your rights:

You have the right to:

 

  • Access your records

  • Request corrections

  • Withdraw consent at any time

 

 

If you’d like to view or update your information, please get in touch with us.

 

 

 

 

2. Feedback & Complaints

 

 

We welcome all feedback — compliments, suggestions, and complaints — as opportunities to learn and improve.

 

How to give feedback:

 

 

 

Making a complaint:

You have the right to make a complaint without fear of judgment or negative consequences. We take all concerns seriously and will work with you to resolve issues quickly and respectfully.

 

Not satisfied with the outcome?

You can contact the NDIS Quality and Safeguards Commission:

1800 035 544 

www.ndiscommission.gov.au

 

 

 

 

3. Service Commitments & NDIS Code of Conduct

 

 

Manaaki Pathways is committed to the highest standards of care, in line with the NDIS Code of Conduct, which guides all registered providers.

 

We will always:

  • Act with respect for your rights and choices

  • Provide safe, quality supports

  • Communicate honestly and clearly

  • Respect your culture, identity, and goals

  • Work to prevent harm, neglect or abuse

  • Uphold your dignity and independence

 

We expect all staff and contractors to uphold these standards at all times.

 

 

 

 

4. Rights & Responsibilities

 

We believe in partnership and mutual respect.

 

 

Your Rights:

 

 

  • To be treated with dignity and respect

  • To make choices about your care and life

  • To access supports that are culturally safe

  • To speak up without fear

  • To have your privacy protected

 

 

 

Your Responsibilities:

 

 

  • To treat staff and others with respect

  • To provide accurate information about your needs

  • To let us know if something isn’t right

  • To participate in your support planning where possible

 

 

 

 

 

Need Help or Have Questions?

 

 

We’re always here to kōrero. If anything on this page is unclear or you’d like to know more, please Contact Us and we’ll be happy to talk it through.

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